FAQ's
Order will be dispatched within 10 working days. Once an order is dispatched, it will be delivered in 2-7 business days depending on your location. However, the exact delivery timeline will be estimated based on the product and the place of delivery.
For detailed information regarding deliveries please refer to our Shipping Policy.
For any doubts, queries or details, you can reach out to us via call/WhatsApp on +91 9999239416 or you can write to us at info@kanchikhurana.com
What is our Return, Refund & Exchange Policy?
Once an order is placed we do not offer any exchange/refund or returns. Although, a customer can request for cancellation strictly within 24 hours of placing the order, by writing to us at info@kanchikhurana.com. Additionally, in case of alterations we will be happy to assist you under any circumstance.
For detailed information regarding above concern please refer to our Return, Exchange and Cancellation Policy.
For any doubts, queries or details, you can reach out to us via call/WhatsApp on +9 9999239416 or you can write to us at info@kanchikhurana.com
How can you track your order?
Once your order is dispatched from our end, tracking details will be sent to you on your registered email ID.
For any doubts, queries or details, you can reach out to us via call/WhatsApp on +91 9999239416 or you can write to us at info@kanchikhurana.com
Do we accept payments in cash?
We accept payments online as well as in cash. Owing to the price point of our products, cash payments will have to be made fully and in advance. The payment will have to be delivered by the customer, to our accounts department at our business address, which will be provided post the confirmation of the order. The label does not hold any responsibility of any such payment, until it is received at the accounts department.
For any doubts, queries or details, you can reach out to us via call/WhatsApp on +91 9999239416 or you can write to us at info@kanchikhurana.com
Do we do customizations and alterations?
The label offers you the option of alterations and customizations, to the extent that the essential design of the garment is not compromised.
These alterations and customizations include but are not limited to, neck lines, sleeves, hems, dyes etc. either fully or partially, depending on the product. The label offers you the option of alterations post delivery too.
*Please note –In case of post delivery alteration, The articles are your responsibility until delivered back to us at the given address.
For any doubts, queries or details, you can reach out to us via call/WhatsApp on +91 9999239416 or you can write to us at info@kanchikhurana.com
How can you care for your product?
Our products are handcrafted and tailored with high quality fabrics and stitching materials. It is imperative that you only get them dry-cleaned.
For any doubts, queries or details, you can reach out to us via call/WhatsApp on +91 9999239416 or you can write to us at info@kanchikhurana.com
Are the colors of the products shown in the website accurate?
All our pieces are handcrafted and produced in house at our studio by the same team that made them the first time. However, due to the intricacy of the work involved and the artistic arrangement of a photoshoot there may be slight variations between the product image you see on screen and the actual product.