Refund policy

We assume that you agree to our terms and conditions when placing an order. All our designs from Couture Collection are handcrafted and made to order; Hence, once an order is placed we cannot accept Return, Refund or Exchange requests However, in case of any alterations we will be happy to assist you. Also, only our Pret collection can be exchanged within 7 days with the same or any different item of the same or higher value.

Additionally, any purchases made during the sale period or on discounted products are not eligible for return, refund or exchange.  

Please note –In case of alterations, we recommend  that you use a traceable mailing option to have the articles returned to us at our business address. The articles are your responsibility until received by us at our business address.

 

What is our Cancellation Policy?

Since all our products are made to order, we initiate the production process as soon as an order is received. However, a customer can request for cancellation, strictly within 24 hours of placing the order, by writing to us at info@kanchikhurana.com. However, any purchases made during the sale period or on discounted products are not eligible for cancellation.

Please note – On cancellation, your payment will be credited to you, in the form of a credit note which will be sent to you on your email. This credit note can be used to purchase another product of the same or higher value only. The credit note will be valid for 120 days.

 

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.